As travelers are continually shopping for the lowest lodging rates there is one statement you should consider. “You get what you pay for”. This does not always translate into the quality of lodging or location. Often times it pertains to support services that you may need during your stay such as maintenance and housekeeping.
As owners are becoming more comfortable in renting out their own condo or cabin through owner owned listing sites many travelers are attracted by the lower nightly rates offered at the same resorts they typically stay out. They are renting directly through the property owner versus the rental management company.
There are a few things to consider when securing these reservations that are your, “what if” questions. What are the check-in, check-out procedures? How do I get my key or access code? What if they key or code doesn’t work? What if I get locked out of my condo or cabin in the middle of the night? What if I can’t find the condo or cabin? What if I have a maintenance issue” What if there aren’t enough housekeeping supplies? What are the cancellation or rebooking policies? What if I have a noise complaint? What if I have an emergency? Is anyone available for after-hour calls? Are all of the resort amenities available during my stay? What is my recourse in an unsatisfactory stay?
Your accommodations and location may be fabulous, however let there be an after-hour maintenance issue with no one is to be found, then the lower lodging rate suddenly don’t seem to be such a bargain. Your support services are as integral to a successful stay as the location and quality of your accommodations. You expect responsive customer service that is available 24/7 for all of your “what if’s”.
One recent vacationer was trying to check-in to a condo that was rented directly through the owner. They came to the Thousand Hills Clubhouse thinking that this would be the check-in location since there was signage everywhere designating it as the check-in location. However, it soon became apparent that they had not made their reservation directly through the rental management company. They tried to find their confirmation number provided by the owner with no luck. They were able to finally remember a piece of information that allowed the front desk to find the website that they booked through. The guest was not able to reach anyone at their customer service number until quite some time later that evening. Definitely not the way to begin your vacation experience.
Thousand Hills Golf Resort is your official rental company for condos at Thousand Hills Golf Course, The Majestic and Cabins at Grand Mountain. We offer full-support services during your stay to include maintenance and housekeeping. Additional supplies, towels, linens, pool towels are available at our front desk at the Thousand Hills Clubhouse. A manager is available for after-hour calls 24/7. Access to all on-site amenities are only available through the Thousand Hills Golf Resort with equipment available to check-out at our front desk. We are here to serve you in providing fabulous accommodations, and provide responsive customer service for all of those “what if” questions. So, relax enjoy your stay. We have you covered. Your only question is now, “Why didn’t I do this sooner?”! Please call us at 855-353-0886 or visit us at www.thousandhills.com for your official Thousand Hills Golf Resort, The Majestic, or Cabins at Grand Mountain experience.
