The Branson Golf Course Maintenance Team was recently awarded national recognition for their customer service that goes above & beyond simply maintaining the grounds. An article in GolfBusiness magazine, the official publication of the National Golf Course Owners Association highlighted a program being pioneered by Thousand Hills to engage the staff and customers to make a better experience for everyone at the course.
Our director of golf and superintendant Pat Shay was interviewed on the details of the program. “We’ve engaged our maintenance crew to hand out logo balls, shake hands with players, and ask them how their rounds are going. It’s worked out better than we could have hoped.” Encouraging the maintenance staff to get involved not only makes for good customer relations, it also speeds up play on the course because the complimentary logo balls can be used in place of lost balls that might otherwise slow down play.
In addition, the staff rewards guests for filling out surveys about the course and how Thousand Hills can improve the guest experience. These golf ball giveaway encourages our guests to give us feedback that we can in turn use to continue being the premier Branson golf destination.
The article goes on to suggest this as a tactic that other national golf courses may want to emulate to improve the guest experience at every phase of play. Congratulations maintenance team! Keep up the good work!
